Scogo is an integrated technology services fulfillment platform helping OEMs, system integrators, managed service providers, and enterprises for their technology hardware storage, staging, shipping, deployment, support and decommissioning across India.
I primarily worked on the redesign of Scogo's desktop app which aimed at reducing the communication gap between the company's operations team and the on-site engineers based out of any city in India.
P.S. The logo of the company is hidden for confidentiality purposes.
Team
Myself - Designer
Three Developers
Tools used
Figma
Canva
Timeline
2 months
The CTO
Context
As mentioned previously, this app was designed for resolving communication issues between the site engineers and the Scogo Operations Team.
Screenshots of the requirements document that I typed out during meetings with the CTO and developers
Some of the features included were :-
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A collapsible navigation bar in order to keep the chat window with the Ops team open
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Inclusion of regional languages in order to help engineers understand technical terms better
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Upload doc feature in the chat section with Ops team to share the confirmation of device being set-up on the site
Ideation & Design
Working on the redesign of the first version was quite smoother than I expected as there was timely coordination among my team members.
I used sites like Awwwards and Dribbble for inspiration and also took suggestions from my team to get their idea of the ideal screens. Since the color scheme of the company website and the desktop app needed to be the same, I didn't have to create a color palette.
I had the freedom of changing the font where I chose Poppins as it gives a modern edge to the traditional serif family and enhanced the look of the previous desktop version which was using Open Sans.
This is the flow I used for my design project: ( Essentially, feedback was something that my designs depended on :))
Features
Here are some features of the application that helped over 4000 engineers and an operations team of 20 people bridge the communication gap.
Ticket feature
We included the ability for the operations team to assign tickets to the engineers indicating pending on-site assignments. This is the engineer-side view where they are able to see active tickets and resolve the tasks.
Chat section
A chat section for the engineer to chat with the company representative that has booked the service.
Downloads
Our site engineers needed to download extensions or files as per the device to be installed that were sent to them by the operations team. This section helped them monitor the progress of the downloads.
From collaborating on a cool project to discussing the next big thing happening in design, all you need to do is drop me a line.